Return & Refund Policy

Return in case of defects or size exchange are only valid within 14-Days after the product is received by the customer. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any exchange or refund. Elfi Jewellery will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their exchange or refund within 7 days after the confirmation.

Please return your purchase to the following address:


Elfi Jewellery

Central I-City Plaza,

Lot L4 -17, Persiaran Multimedia,

Seksyen 7 I-City, 40000 Shah Alam,

Selangor Darul Ehsan.


Please contact us at [email protected] or 011-5762 1189 if you have any questions or doubts.